Important - Heswall and Pensby Group Practice is merging with Commonfield Road Surgery. From 1st May 2024 we will be merging with Commonfield Road Surgery following recent approval by the ICB. For further information, please see our Patient Newsletter - November 2023, available in the latest news.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.
All trained chaperones understand their role and responsibilities and are competent to perform that role.
If you feel you would like a chaperone present at your consultation please inform your Doctor/Nurse/Patient Coordinator, who will be more than happy to arrange this for you.