Heswall and Pensby Group Practice

270 Telegraph Road, Heswall, Merseyside, CH60 7SG

Telephone: 0151 342 2811


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Comments, Suggestions and Complaints

We continually endeavour to maintain and improve our service in primary healthcare for our patients. If you wish to comment on any aspects of our service, please speak to one of our receptionists who will be pleased to help.

A copy of the practice complaints procedure is available which complies with the NHS complaints procedure.  You can raise a verbal or written complaint, or with the assistance of sign language or via a representative.

Email: wiccg.gatekeeper-n85007@nhs.net for suggestions and complaints.

PALS can offer independent advocacy on 0800 054 2137.

As from April 2013 the practice is regulated by the Care Quality Commission.

You can contact them on tel. 03000 616161, fax 03000 616 171 between 8.30 and 17.30 or write to them at CQC National Customer Services Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA or visit their website at www.cqc.org.uk.

A copy of the practice complaints policy which complies with the NHS complaints procedure is available on request.

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Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
  • Sunday
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