Heswall and Pensby Group Practice

Heswall and Pensby Group Practice

270 Telegraph Road, Heswall, Merseyside, CH60 7SG

Current time is 18:26 - We're open


Telephone: 0151 342 2811



Are you fed up with waiting in a telephone queue just to find out a test result? What about visiting the Surgery to request an extension of a Fit note? Or how about standing in a queue early hours in the morning just to secure an appointment with a healthcare professional? Our recent Patient Survey results have informed us that your answer is most definitely a yes to all three of the above.

Taking your feedback on board we have reviewed the way in which patients can access our services here at Heswall & Pensby Group Practice and we launched ‘eConsult’ which is a secure online tool for registered patients to contact the Surgery.

eConsult is a free to use online consultation platform, which allows anyone registered at the Practice to submit a medical or administrative request online between the hours of 18:30 on Sunday until 18:30 on Friday each week. Our team will review every request and make sure it is passed to the most relevant health care professional. If you need a face-to-face appointment we will get one booked in, if not it might save you a trip to the Practice. If you submit your request between the hours of 08:30 and 12:00 Mon-Fri (except bank holidays) we could get back to you in as little as 4 hours. If you submit your request outside of these times then we will get back to you no later than 11am the next working day.

Patient Contact with Practice whilst Abroad

Please do not use eConsult when outside of the UK. Seek medical advise in the country you are presently in. Should you be outside the UK when a clinician telephones you, they will be unable to offer medical advise as they are not indemnified.

If you are scheduled a telephone appointment and you know you will be abroad, please rearrange for a time after your return.

Just click on the below link to get started:


Still a little unsure?  For more information see below video: