270 Telegraph Road, Heswall, Merseyside, CH60 7SG
Telephone: 0151 342 2811
To manage the volume of patients in the Emergency Department waiting areas, if you do not need an ambulance you will be asked to contact NHS 111 for an appointment before attending. The service will then book you a time slot at the Emergency Department at Arrowe Park Hospital or at the most appropriate health service.
If it is decided you should go to the Emergency Department then you will be given a suitable time to attend and staff at the hospital will be expecting you.
Anyone who attends the Emergency Department without an appointment from NHS 111 will still be seen but could be directed to other services for treatment.
The new approach will ensure that patients can access the clinical service they need, first time.
At weekends and every evening after 18:30 the Wirral GP Out of Hours Service covers your medical needs. This is the NHS 111 number.
There are also the walk-in centres. They provide assessment, treatment and advice for minor injuries and illnesses including:
*These services are only available at Victoria Central Walk-in Centre and the Minor Injuries Unit.
For more information about walk-in centres, please click :
You should not attend the Accident & Emergency Department unless you experience a serious accident or an emergency situation. The use of this department for minor conditions is an inappropriate use of NHS funds.
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.