Important - Heswall and Pensby Group Practice is merging with Commonfield Road Surgery. From 1st May 2024 we will be merging with Commonfield Road Surgery following recent approval by the ICB. For further information, please see our Patient Newsletter - November 2023, available in the latest news.

Heswall and Pensby Group Practice

270 Telegraph Road, Heswall, Merseyside, CH60 7SG

Telephone: 0151 342 2811

Sorry, we're currently closed. Please call NHS 111


During 2022 we found that out of all the eConsults submitted to the practice, 45% were seen or spoken to by a clinician on the same day and 25% were seen or spoken to the following day.

Through patient feedback, we are aware that some patients have experienced difficulties when using the eConsult platform due to its somewhat complex and repetitive nature.  As a Practice, we also shared your concerns and escalated these to the relevant channels accordingly.

We are now pleased to announce that we will be changing our online consultation provider.  PATCHS is now your way of consulting your doctor online.

PATCHS is a fantastic new online service.

  • Register for PATCHS to submit your enquiry through there and we will get back to you
  • PATCHS asks a average of just 4 questions
  • No need to queue on the phone
  • It will be the quickest and easiest way for you to get help from a GP
  • Once registered PATCHS will remember you
  • You will be able to submit further requests on there in future without having to phone the practice and wait in a queue
  • If the doctor or nurse decides you need an appointment, they will see you ASAP



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Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday