Heswall and Pensby Group Practice

270 Telegraph Road, Heswall, Merseyside, CH60 7SG

Telephone: 0151 342 2811


Sorry, we're currently closed. Please call NHS 111

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Patient Survey

"*" indicates required fields

About You?

Are you?*
Your Age?*
Do you have a disability?*

Arranging a Consultation

How did you arrange your last consultation?*

When arranging your last consultation when was the first available date offered?*
If a conveniently timed consultation has not been available, have you visited/contacted?*

Was this appropriate?*
With which member of the team were you offered?*
Did you find the booking process easy?*
ExcellentVery goodGoodFairPoorNot applicable
Nurse Practioner
Physician Associate
Were you treated with care and concern?*
Were you able to request/see the practitioner of your choice?*
Over the past 12 months do you feel that your overall experince of consultations has been positive? Please give reasons for your answer*


(If you wish to be registered as a Carer, please complete the form available at Reception)
If you are registered as a Carer with the practice please rate the support and advice you receive


(Please let Reception know if you are a Veteran of the Armed Forces).
Are you registered with the Practice as a Veteran?*

Practice Website

How easy do you find the website to use?*
Do you find the information provided interesting and helpful?
How often do you use the website?*

Text Messaging

Your mobile number needs to be registered at the Practice and numbers must be allocated to one individual only due to patient confidentiality.
Have you received text messages from the practice?*

Patient On-Line Services

Do you order repeat prescriptions, view available medical records and other relevant services*

Practice Improvement


Thank you for participating in our annual survey

If you are interested in hearing about our planned virtual patient participation group please contact: heswallpensbyppg@gmail.com
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Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday