Important - PATCHS is coming to our surgery soon. A new way to contact your GP online. See our PATCHS page for more information.

Heswall and Pensby Group Practice

270 Telegraph Road, Heswall, Merseyside, CH60 7SG

Telephone: 0151 342 2811

cmicb-wi.gatekeeper-N85007@nhs.net

Sorry, we're currently closed. Please call NHS 111

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Receptionists

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services, results and direct you to the right person depending on your health issues or queries. Receptionist make most of the patient appointments with the GP’s, nurses and other healthcare professionals attached to the practice

They have a very difficult job dealing with telephone calls and enquiries from every direction, trying to please patients, GP’s, nurses and other team members whilst remaining calm, courteous, efficient, sympathetic and professional so please be patient with them.

When telephoning for an appointment, advice or home visit the receptionist may ask you for a few details. They have been trained to make these enquiries on our behalf so we may help you in the most appropriate and efficient way.

Our practice operates a zero-tolerance policy regarding verbal or physical attacks. Our receptionist are here to help you, to successfully provide these services a mutual respect between all the staff and patients has to be in place.

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Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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