Patient Coordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services, results and direct you to the right person depending on your health issues or queries. Patient Coordinators make most of the patient appointments with the GP’s, nurses and other healthcare professionals attached to the practice
They have a very difficult job dealing with telephone calls and enquiries from every direction, trying to please patients, GP’s, nurses and other team members whilst remaining calm, courteous, efficient, sympathetic and professional so please be patient with them.
If telephoning for an appointment, advice or home visit the patient coordinators may ask you for a few details. They have been trained to make these enquiries on our behalf so we may help you in the most appropriate and efficient way.
Our practice operates a zero-tolerance policy regarding verbal or physical attacks. Our Patient Coordinators are here to help you, to successfully provide these services a mutual respect between all the staff and patients has to be in place.