Contact the practice

Heswall & Pensby Surgery - Myrtle Group

270 Telegraph Road
Heswall
Merseyside
CH60 7SG

Telephone: 0151 342 2811

Out of Hours: 111

Email: cmicb-wi.gatekeeper-N85007@nhs.net

We strive to get things right however if you need to contact us with a complaint please click the link below:

Complaints Process

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Opening Times

Monday 8:00am to 6:30pm
Tuesday 8:00am to 6:30pm
Wednesday 8:00am to 6:30pm
Thursday 8:00am to 6:30pm
Friday 8:00am to 6:30pm
Saturday Closed
Sunday Closed

If you need help when we are closed

At weekends and every evening after 18:30 the Wirral GP Out of Hours Service covers your medical needs. This is the NHS 111 number.

There are also the walk-in centres. They provide assessment, treatment and advice for minor injuries and illnesses including:

  • Infection and rashes
  • Emergency contraception and advice
  • Bruises
  • Burns and strains
  • Blood pressure checks
  • Coughs, colds and flu-like symptoms
  • Sore throats and earache
  • Hayfever, bites and stings
  • Minor cuts and wounds – wound care and dressings
  • Skin complaints – rashes, sunburn, headlice
  • Smoking cessation support
  • Stomach ache, indigestion, constipation, vomiting and diarrhoea
  • Women’s health problems, e.g. thrush, menstrual advice
  • Men’s health problems
  • Muscle and joint injuries – strains and sprains*
  • Suturing*
  • X-Ray*

*These services are only available at Victoria Central Walk-in Centre and the Minor Injuries Unit.

For more information about walk-in centres, please click :

https://www.wchc.nhs.uk/services/minor-injuries/

You should not attend the Accident & Emergency Department unless you experience a serious accident or an emergency situation. The use of this department for minor conditions is an inappropriate use of NHS funds.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Physical accessibility

In line with the Disability Discrimination Act 1995 we make every effort to make our premises and services accessible to all visitors irrespective of any disability. The surgery can be accessed without climbing any steps/in a wheelchair and disabled parking is available.

A wheelchair toilet is provided.

Doctors have portable loop system devices in their consulting rooms.

There is a lift in the main reception area which will take you to our upstairs consulting rooms.

Please advise members of our staff of any particular problem you may have in accessing our services and we will do all we can to assist you.