Important - PATCHS is coming to our surgery soon. A new way to contact your GP online. See our PATCHS page for more information.

Heswall and Pensby Group Practice

270 Telegraph Road, Heswall, Merseyside, CH60 7SG

Telephone: 0151 342 2811

cmicb-wi.gatekeeper-N85007@nhs.net

Sorry, we're currently closed. Please call NHS 111

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Prescriptions

You can order your prescription online – by using on-line access (log in here)or by  registering on the NHS App and completing a prescription request.

Any medication queries can be made via the e-Consult Administration option.

We suggest you order your medication seven days before it runs out. Please only order those medications you require.

It is important to nominate a pharmacy for your prescription to be sent electronically.

We will send the prescription to your nominated pharmacist. You can collect your medication from them three working days later.

Please note, we can NOT take any prescription requests over the telephone.

If you do not have access to the internet you can order your prescription by written request and placing in prescription box outside the practice entrance.

To download our Prescription Request form, click Repeat Prescription request.

Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).
  • your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

Please talk to your local pharmacy, GP Surgery receptionist or pick up a leaflet in reception.

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Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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