Contact the practice

Heswall & Pensby Surgery

270 Telegraph Road
CH60 7SG

Telephone: 0151 342 2811

Out of Hours: 111


Opening Times

Monday8:00am to 6:30pm
Tuesday8:00am to 6:30pm
Wednesday8:00am to 6:30pm
Thursday8:00am to 6:30pm
Friday8:00am to 6:30pm

If you need help when we are closed

At weekends and every evening after 18:30 the Wirral GP Out of Hours Service covers your medical needs. This is the NHS 111 number.

There are also the walk-in centres. They provide assessment, treatment and advice for minor injuries and illnesses including:

  • Infection and rashes
  • Emergency contraception and advice
  • Bruises
  • Burns and strains
  • Blood pressure checks
  • Coughs, colds and flu-like symptoms
  • Sore throats and earache
  • Hayfever, bites and stings
  • Minor cuts and wounds – wound care and dressings
  • Skin complaints – rashes, sunburn, headlice
  • Smoking cessation support
  • Stomach ache, indigestion, constipation, vomiting and diarrhoea
  • Women’s health problems, e.g. thrush, menstrual advice
  • Men’s health problems
  • Muscle and joint injuries – strains and sprains*
  • Suturing*
  • X-Ray*

*These services are only available at Victoria Central Walk-in Centre and the Minor Injuries Unit.

For more information about walk-in centres, please click :

You should not attend the Accident & Emergency Department unless you experience a serious accident or an emergency situation. The use of this department for minor conditions is an inappropriate use of NHS funds.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

Physical accessibility

In line with the Disability Discrimination Act 1995 we make every effort to make our premises and services accessible to all visitors irrespective of any disability. The surgery can be accessed without climbing any steps/in a wheelchair.

A wheelchair toilet is provided.

Doctors have portable loop system devices in their consulting rooms.

There is a lift in the main reception area which will take you to our upstairs consulting rooms.

Please advise members of our staff of any particular problem you may have in accessing our services and we will do all we can to assist you.

How to make a complaint

We continually endeavour to maintain and improve our service in primary healthcare for our patients. If you wish to comment on any aspects of our service, please speak to one of our receptionists who will be pleased to help.

A copy of the practice complaints procedure is available which complies with the NHS complaints procedure.  You can raise a verbal or written complaint, or with the assistance of sign language or via a representative.

Email: for suggestions and complaints.

PALS can offer independent advocacy on 0800 054 2137.

As from April 2013 the practice is regulated by the Care Quality Commission.

You can contact them on tel. 03000 616161, fax 03000 616 171 between 8.30 and 17.30 or write to them at CQC National Customer Services Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA or visit their website at

Complaints leaflet