270 Telegraph Road, Heswall, Merseyside, CH60 7SG
Telephone: 0151 342 2811
This accessibility statement applies to the website and/or domain associated with Heswall and Pensby Group Practice. Our website is hosted by SurgeryWeb and we work in conjunction with our host to enable as many people as possible to use our website. This means that users should be able to:
In addition, we have made our website text as simple as possible to understand. If you need any further advice on making your device easier to use, particularly if you have a disability, click on the following link: AbilityNet
We are aware that some parts of our website are not fully accessible and unfortunately this cannot be rectified. The issues on some areas are:
If you need information that is shown on our website in a different format, such as large print, easy read, audio recording, Braille or as a PDF, you can contact us by:
Once we receive your request, we will get back to you as quickly as possible. Please note that if you are unable to view the map in the footer of the home page or ‘contact us’ page, you are requested to call or email us using the details shown above for directions.
We are constantly looking to improve the accessibility of our website. Should you find any problems not listed on this page, or think we are not meeting the accessibility requirements, please contact us so that we can discuss this with our website provider.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with the way in which we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Find out how to contact us on our ‘contact us’ page. Our reception and consulting rooms have audio induction loops, or if you contact us prior to your appointment we can arrange to have a British Sign Language (BSL) interpreter at Heswall and Pensby Group Practice.
Heswall and Pensby Group Practice is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they are not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
This statement was prepared on 20th September 2020. It was last reviewed on 20th September 2020.
This website was last tested on 20th September 2020. The test was carried out by SurgeryWeb.
All pages (excluding the home page) use the same page template so SurgeryWeb selected a page at random to test which they found to be fully compliant. They also tested the website header and coloured tiles on the right sidebar which were visually compliant i.e. visual indications on links/tiles when focussed on using the tab key.