Appointments

Who do I see?

If you need to see a clinician, please complete our online form here Monday to Friday from 7am.

A GP triages all the appointment request forms. We will respond within 1 working day during opening times and by 6.30pm the following day at the latest.

Next steps might be:

  • An appointment that day or a subsequent day
  • A phone call that day or a subsequent day
  • A text message responding to your query
  • Advice to go to a pharmacy or another NHS service.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please ensure you update the NHS app with your email address (if you have one) as this is the best way to contact you.

You may be advised when you contact us that we have reached safe working capacity for urgent requests that day and to call 999 or attend A&E or Urgent Treatment Centre

If you do not have internet access please phone the surgery on 0151 342 2811.

Cancel your Appointment

If you have an appointment which you cannot attend, please let us know as soon as you can so we can offer this so somebody else.

Appointments can be cancelled via NHS App (NHS App and your NHS account – NHS) or calling the surgery.

Extended Access

We offer some appointments with our partner practices. These appointments will fall outside of normal opening hours and may be at any of the six practices within our PCN.

You may be offered an appointments with clinicians such as GPs, pharmacists, physician associates, advanced nurse practitioners, joined by social care and the voluntary sector.

Heswall and Pensby Surgery are members of Healthier West Wirral Primary Care Network, along with:

  • Commonfield Surgery
  • Upton Group Practice
  • Greasby Group Practice
  • Marine Lake Practice
  • West Wirral Group Practice

Home Visits

It is preferred that clinicians see you at the surgery, where they have full access to equipment and medical notes. Home visits are available only for bedbound patients due to illness or disability.

Call 0151 342 2811 before 10 am to request a visit, providing details to help the doctor assess urgency. A doctor or GP assistant will call back to assess the problem and decide whether a home visit is needed.

We also have a wheelchair available at reception for those who need it, but note that several patients can be seen at the surgery in the time it takes for one home visit.

At the current time some home visits may be done by clinicians from the Acute & Frailty Response Team who are members of our primary care trust (Healthier West Wirral).