Heswall and Pensby Group Practice

270 Telegraph Road, Heswall, Merseyside, CH60 7SG

Telephone: 0151 342 2811

cmicb-wi.gatekeeper-N85007@nhs.net

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Hospital Expedite Letters

Due to increased waiting times for outpatient appointments, GPs have seen a rise in patient requests to “expedite” their appointments. We urge all our patients awaiting hospital appointments to be patient and wait to be contacted.

As a GP surgery, we are not notified of any waiting times for clinics or provided with hospital hotline numbers. If your appointment has been delayed please contact your consultant secretary for any updates. If you are waiting for your first appointment with a consultant and have not heard for a long time, please contact the outpatient department in the first instance and then the consultant secretary.

If you have been unable to contact outpatients or the secretary, please contact PALS (Patient Advice and Liaison Service).

Written Requests to Expedite Appointments

Patients are often requested by the Hospital to obtain a letter from the GP so their appointment can be expedited.

Please note that waiting a longer time for an appointment does not deem your request urgent. Following the Covid -19 pandemic, hospital waiting times are at an all time high. As a result, we are unable to write letters to expedite your appointment for this reason.

If you are experiencing worsening of your symptoms, we advise you to contact your specialist directly so they can assess your condition and make the necessary arrangements if an expedite of your appointment is appropriate. If you have difficulty in accessing your consultant, we advise you to contact PALS for assistance.

However, if the hospital are insistent they require a letter, please download the template letter below, completing your details and symptom change. You will only be able to edit the areas highlighted.

Once you have completed this, you can post your letter to Outpatient Appointment (first appointments) or your consultant secretary (booked appointments or follow ups).

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Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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