Appointments

Routine appointments

Routine appointment requests should be made via Patchs which you can access here: https://patchs.ai/practice/hpgp

Simply answer a few questions regarding your health concern or query and one of our team could get back to you in as little as 4 hours if you submit your form between 08:00 and 12:00(subject to daily demand). Any form submitted outside of these times will receive a response no later than 18:30 the following working day.

Have you been asked by one of our clinical team to let us know how you’re getting on following a previous consultation, or maybe you’re due an annual review at the Practice? If so, then please complete an online ‘PATCHS’ consultation request and start your conversation with the Practice today.

If you have issues, please call the surgery on 0151 342 2811.

Telephone Consultations

If you do not need a face-to-face consultation, you can request a telephone consultation with a GP by completing an online ‘PATCHS’ consultation form.

Urgent Appointments

On the day appointment requests are also made via Patchs which you can access here: https://patchs.ai/practice/hpgp

Chaperones

We are committed to providing a safe, comfortable environment, prioritising the safety of both patients and staff. Patients can request a chaperone for any consultation, examination, or procedure. A family member, friend, or formal chaperone may be chosen. Please inform us of your preference when booking to avoid delays. Healthcare professionals may also request a chaperone for certain consultations. All trained chaperones are competent in their roles and responsibilities.

Cancelling your appointment

If you have an appointment which you cannot attend, please let us know as soon as you can so we can offer this so somebody else.

Appointments can be cancelled via NHS App (NHS App and your NHS account – NHS) or calling the surgery.

Consult with a Doctor online

You can also consult a Doctor online using Patchs, this is the quickest and easiest way for you to get help from a GP.

Patchs will ask you an average of 4 questions, there is no need to queue on the phone, if the Doctor or Nurse decides they need to see you they will contact you ASAP.

Start here

Extended Access

Primary Care Networks (PCNs) are a key part of the NHS Long term plan. This allows us to offer extended access appointments. These appointments will fall outside of normal opening hours and may be at any of the six practices within our PCN.

You may be offered an appointments with clinicians such as GPs, pharmacists, physician associates, advanced nurse practitioners, joined by social care and the voluntary sector.

Heswall and Pensby Surgery are members of Healthier West Wirral Primary Care Network, along with:

Commonfield Surgery
Upton Group Practice
Greasby Group Practice
Marine Lake Practice
West Wirral Group Practice

Home Visits

It is preferred that clinicians see you at the surgery, where they have full access to equipment and medical notes. Home visits are available only for bedbound patients due to illness or disability.

Call 0151 342 2811 before 10 am to request a visit, providing details to help the doctor assess urgency. A doctor or GP assistant may call back to offer advice or arrange alternative care.

We also have a wheelchair available at reception for those who need it, but note that several patients can be seen at the surgery in the time it takes for one home visit.

At the current time some home visits may be done by clinicians from the Acute & Frailty Response Team who are members of our primary care trust (Healthier West Wirral).