Contact the practice
Heswall & Pensby Surgery - Myrtle Group
270 Telegraph Road
Heswall
Merseyside
CH60 7SG
Telephone: 0151 342 2811
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
At weekends and every evening after 18:30 the Wirral GP Out of Hours Service covers your medical needs. This is the NHS 111 number.
There are also the walk-in centres. They provide assessment, treatment and advice for minor injuries and illnesses including:
- Infection and rashes
- Emergency contraception and advice
- Bruises
- Burns and strains
- Blood pressure checks
- Coughs, colds and flu-like symptoms
- Sore throats and earache
- Hayfever, bites and stings
- Minor cuts and wounds – wound care and dressings
- Skin complaints – rashes, sunburn, headlice
- Smoking cessation support
- Stomach ache, indigestion, constipation, vomiting and diarrhoea
- Women’s health problems, e.g. thrush, menstrual advice
- Men’s health problems
- Muscle and joint injuries – strains and sprains*
- Suturing*
- X-Ray*
*These services are only available at Victoria Central Walk-in Centre and the Minor Injuries Unit.
For more information about walk-in centres, please click :
https://www.wchc.nhs.uk/services/minor-injuries/
You should not attend the Accident & Emergency Department unless you experience a serious accident or an emergency situation. The use of this department for minor conditions is an inappropriate use of NHS funds.
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.
Physical accessibility
In line with the Disability Discrimination Act 1995 we make every effort to make our premises and services accessible to all visitors irrespective of any disability. The surgery can be accessed without climbing any steps/in a wheelchair and disabled parking is available.
A wheelchair toilet is provided.
Doctors have portable loop system devices in their consulting rooms.
There is a lift in the main reception area which will take you to our upstairs consulting rooms.
Please advise members of our staff of any particular problem you may have in accessing our services and we will do all we can to assist you.
Compliments and Complaints
If you would like to provide us with some feedback following a recent visit to the Practice please use this form – Compliments Form.
How to make a Complaint
We strive to provide good, safe, timely medical care, but there may be times when you feel this has not happened. Our in-house complaints procedure gives us the opportunity to listen to your concern, investigate where appropriate and respond. The procedure is not able to deal with questions of legal liability or compensation but we hope you will use it to allow us to investigate, explain and correct any mistakes where this is necessary.
If you would like to give feedback without making a formal complaint, please click here.
You can make a formal complaint by completing the form below, or writing to ‘Complaints manager, Myrtle Group, 270 Telegraph Road, Heswall, Wirral. CH60 7SG’.
PALS can offer independent advocacy on 0800 054 2137.
As from April 2013 the practice is regulated by the Care Quality Commission.
You can contact them on tel. 03000 616161, fax 03000 616 171 between 8.30 and 17.30 or write to them at CQC National Customer Services Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA or visit their website at www.cqc.org.uk.
